Using Email-to-Case feature

Salesforce provides the Email-to-Case feature that automatically turns emails into cases. The InCountry Data Residency for Salesforce package can support it by regulating the objects processed by the feature.

Configuring objects for Email-to-Case feature

To replicate PII fields to the InCountry platform, you need to configure the following objects:

• Email Message

• Case

• Attachment

as well as place the InCountry trigger handler methods in triggers for the objects.

Below you can find the examples of configuration:

For the Email message object:

For the Case object:

For the Attachment object: