Salesforce provides the Email-to-Case feature that automatically turns emails into cases. The InCountry Data Residency for Salesforce package can support it by regulating the objects processed by the feature.
This functionality is supported in the legacy package only.
Configuring objects for Email-to-Case feature
To replicate PII fields to the InCountry platform, you need to configure the following objects:
as well as place the InCountry trigger handler methods in triggers for the objects.
For the details on configuring Salesforce objects, please check our documentation.
Below you can find the examples of configuration:
For the Email message object:
For the Case object:
For the Attachment object: